Terms & Conditions

1. General Terms and Conditions

Jumping on trampolines can result in injury. We ask all our guests to abide by the rules and conditions displayed throughout the facility. Once you have booked and paid for your session with Xtreme it is understood that you shall ensure that all members of your party are aware of and accept these Terms and Conditions and agree to sign the waiver document.

These Terms and Conditions affect your legal rights, and your assumption of the risk associated with the extreme sport of trampolining. It is therefore very important that you read and understand them.

(a) You acknowledge that the recreational activities can be dangerous with many inherent risks and hazards. As a consequence personal injury, and sometimes fatality can occur. You voluntarily assume and accept all such risks and waive the right to sue Xtreme for any personal injury or fatality by signing the Xtreme waiver form.

(b) For jumpers under the age of 16, a parent or legal guardian is required to complete and sign the waiver form on behalf of the jumper.

(c) Xtreme will not be held responsible for the loss or damage to any of your personal belongings during your visit to the venue.

(d) You cannot participate in the main trampoline area if you are under 5, other than at the designated session (Xtreme Tots).

(e) Anyone under the age of 16 years old must be supervised by a parent or legal guardian at all times. Xtreme staff will not supervise your children at any time, regardless of the child’s age.

(f) The weight limit for an individual participant is 19stone/126kg’s. Xtreme recommends that if you have weight-related concerns you should consult your health services provider and receive medical clearance before jumping at Xtreme.

(g) You should be in good health and free from any adverse medical condition. For clarity, if you are pregnant, have a heart condition, or wearing any form of plaster cast, you are not allowed on the trampolines. Please seek medical advice if in doubt.

(h) These Terms and Conditions include and are bound by all references to our Privacy Policy.

(i) Whilst at Xtreme, you agree to images and video recordings being taken for security or promotional purposes. This includes imagery of yourself and any other member of your group.

(j) In order for you to jump safely, we have provided safety guidelines at www.xtremeuk.co.uk and ask all customers to watch our safety induction video and adhere to our park rules.

(k) You must abide by all the directions displayed on the safety signage inside Xtreme facility. Additionally you are required to follow any instructions given to you by a member of Xtreme team.

(l) Xtreme has the right to suspend or cancel your participation in any recreational activities in its absolute discretion for non-compliance with these conditions, or for reckless or careless behaviour.

(m) Willful damage to the facilities, fixtures or fittings must not be caused by anyone attending Xtreme. Any cost of repairs due to damage caused by you or any member of your group will be charged to the person responsible for the booking.

(n) Xtreme reserves the right to change its prices at any time however, will honour any bookings where full payment has already been made.

2. Bookings

(a) We highly recommend booking online in advance to avoid disappointment – especially on weekends and during holidays as we do book up fast!

(b) For safety and hygiene reasons all participants are required to wear Xtreme special grip socks. These cost £2.50 per pair and can be purchased when booking online or at reception on arrival. Once purchased, they are yours to keep and can be reused the next time you visit.

(c) We recommend all jumpers arrive 20 minutes before your session.

(d) Under 16’s need an adult to sign the waiver form on their behalf before jumping.

(e) Please note sections of the park may be closed off for other activities or uses, please check the timetable for more information.

(f) For a smooth and easy booking experience please follow this link to the Online Booking service. Begin by selecting the date you wish to visit and follow the instruction through to payment. You will receive an email confirmation once you have finished payment and completed booking.

(g) All our bookings go through the online booking system. If you experience any problems or wish to book a package deal please contact the office on 01592 771535.

3. Cancellations, Refunds & Amendments

(a) All sessions & payments are non refundable & non transferable as standard

(b) Refunds or Transfers will not be issued for any of the following:-

(i) Late arrival leading to loss of part or all activity time

(ii) No-show

(iii) Excceeding maximum weight limit

(iv) Under 16’s left unsupervised

(v) Anyone suspected to be under the influence of alcohol or drugs

(vi) Not following the safety rules or behaviour deemed inappropriate

(c) Xtreme Ltd may honour a refund or transfer in extreme or extenuating circumstances